Help and support
Quick fixes for the most common problems, and where to go for account support.
For orders, billing, your number or the app, contact TripoSIM support from the TripoSIM app or its contact page. Most call problems come from notifications or microphone permissions being off, or a weak internet connection. Verification codes from apps, including WhatsApp, arrive as texts in the app; if one is slow, check the app is online and request it again.
Contact TripoSIM support For orders, billing, the ID check, your number and the app. TripoSIM lists its current email and chat options there.
Calls do not ring
- Allow notifications for the TripoSIM app, including on the lock screen.
- Allow microphone access so people can hear you.
- Check your internet connection. Switch between Wi-Fi and mobile data to test.
- On iPhone, make sure TripoSIM is added to your Home Screen as TripoSIM instructs.
- If you have used more than the 300-minute fair use for incoming calls this month, callers go to voicemail until your reset date.
A text or code did not arrive
- Check the TripoSIM app is online and notifications are allowed.
- Check you entered the number with United States (+1) and the 10 digits.
- Wait for the app's timer, then request the code once more, or choose a voice call if the app offers one.
- For a personal text, make sure the sender is in the US or Canada.
- Still missing? Contact TripoSIM support.
- Read which texts arrive for more detail.
Identity check
Have your passport or ID card ready. The check takes about 2 minutes and includes a selfie. If it fails, retry in good light with the whole document visible, then contact TripoSIM support.
Renewals and cancelling
Turn off renewal in the app anytime. The number keeps working to the end of the paid period, then follows the hold rules for your plan. See plans for the details.
Report a mistake on this site
If something on USVirtualNumbers.com is out of date or wrong, contact TripoSIM support and mention the page address. We correct pages and update their verification date.
Frequently asked questions
Can I call 911?
No. The number cannot call 911 or any emergency service. Always use a local mobile line for emergencies.
Why do I need to verify my identity?
TripoSIM requires an identity check for every US number, which it says US rules require. It takes about 2 minutes with a passport or ID card and a selfie, right after payment and before you pick your number. You do not need an SSN or US address.
Which countries can I use it from?
People in almost any country can buy and use it, except sanctioned countries. Some countries restrict internet calling, so check the rules where you are.
What happens if I cancel?
Turn off renewal in the app anytime. The number works to the end of the period you paid for, then it is paused and kept 30 days on the yearly plan or 90 days on the monthly plan. After that it is released and cannot be recovered.
What do I need to use it?
An iPhone or Android phone with the TripoSIM app, an internet connection, a free TripoSIM account and notifications and microphone allowed for the app so calls can ring. Call quality depends on your connection.